@extends('layouts.app') @section('title', 'Frequently Asked Questions') @section('content')

Frequently Asked Questions

Find answers to common questions about our services, appointments, insurance, and healthcare policies. Can't find what you're looking for? Contact us directly.

General Information

What services does Winicare Services offer?

We offer comprehensive healthcare services including general practice, emergency care, pediatrics, maternity services, diagnostic imaging, laboratory services, surgical procedures, and pharmacy services. We also provide community outreach programs and health education.

What are your operating hours?

Regular Hours:
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: Emergency services only

Emergency Services: Available 24/7 every day of the year.

Where is Winicare Services located?

We are located in Abeokuta, Ogun State, Nigeria. Our facility is easily accessible from major roads and public transportation routes throughout Ogun State and neighboring areas.

Appointments & Scheduling

How do I schedule an appointment?

You can schedule an appointment by calling us at +234 123 456 7890, visiting our facility, or using our online contact form. We recommend calling ahead to ensure your preferred time slot is available.

Do I need to make an appointment for emergency care?

No, emergency care is available 24/7 without an appointment. For life-threatening emergencies, call our emergency hotline at +234 911 123 4567 or come directly to our facility.

What should I bring to my appointment?

Please bring a valid form of identification, your insurance card (if applicable), any previous medical records, current medications list, and method of payment. For follow-up visits, bring any test results or referral letters.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel appointments by calling us at least 24 hours in advance. This helps us offer your time slot to other patients who may need care.

Insurance & Payment

Do you accept health insurance?

Yes, we work with most major Nigerian health insurance providers including NHIS, private insurance companies, and corporate health plans. Please contact us to verify if your specific insurance plan is accepted.

What payment methods do you accept?

We accept cash, bank transfers, debit cards, credit cards, mobile money payments, and insurance coverage. Payment plans may be available for major procedures - please discuss this with our billing department.

Do you offer payment plans?

Yes, we understand that medical expenses can be challenging. We offer flexible payment plans for eligible patients. Please speak with our patient financial services team to discuss available options.

Medical Care & Services

Do you provide maternity services?

Yes, we offer comprehensive maternity services including prenatal care, delivery services, postnatal care, and pediatric care for newborns. Our experienced team provides compassionate care throughout your pregnancy journey.

Are vaccination services available?

Yes, we provide routine vaccinations for children and adults, including childhood immunizations, travel vaccines, and seasonal flu shots. We also conduct community vaccination campaigns in rural areas.

Do you have laboratory and diagnostic services?

Yes, our facility includes a full-service laboratory and diagnostic imaging department. We perform blood tests, urine analysis, X-rays, ultrasounds, ECGs, and other diagnostic procedures on-site for quick results.

Can I get my prescription medications at your facility?

Yes, we have a fully-stocked pharmacy on-site with licensed pharmacists available for medication counseling. We stock both brand-name and generic medications, and can order special medications if needed.

Still Have Questions?

Our friendly staff is here to help answer any questions not covered in our FAQ.

Contact Us

Emergency Care

For life-threatening emergencies, call immediately or visit our emergency department.

+234 911 123 4567
24/7 Emergency Hotline

Need Additional Help?

We're committed to making your healthcare experience as smooth as possible

Chat with Us

Get real-time answers to your questions during business hours

Download Forms

Access patient forms and documents to save time during your visit

Visit Us

Come to our facility for in-person assistance and support

Get Directions →
@endsection